Check Order Status

Where’s my order? What is the status of my order? #

Once your order is received, we’ll send an order confirmation to the email address associated with your account. When your order is paid, we’ll send a payment confirmation email, and at this moment your items will be sent to production if they have custom imprints. Once your order ships, you’ll receive an email notification with a tracking number.

You can view your order status at all times from your Order History page:

1. Sign in to your MyZone account.
2. Click My Account > Latest Orders.

All of your orders to date are displayed. If your order has shipped click on the order to view it and you’ll also see the tracking number.

If something doesn’t seem right, email us at printing@myzone.com referencing your order number.

My order hasn’t arrived, what can I do? #

Order status and tracking are available from your Order History page:

1. Sign in to your MyZone account.
2. Click My Account > Latest Orders.

Getting your order to you on time is our priority. If it’s past the delivery date and you have not received it, email us at printing@myzone.com right away and we’ll do our very best to make it right.

What happens after I place my order? #

After we receive your order we will send you an order confirmation email that will contain the details of your order. Please review this email and if you see any problems with your order, please contact us. If you haven’t received a confirmation, it is most likely that your order wasn’t received. Check your Latest Orders and if you don’t see it, re-submit your order.

For custom items:

We will start the proofing process. For orders submitted prior to 9 am PST (12 pm EST), a proof will be sent via email for your review by the end of the same business day. If submitted after that time, a proof will be sent by the end of the following business day.

Once the proof is approved, we will process your payment and the order will be sent to production.

When production is complete your items are ready for shipping.

For plain or stock items:

Your payment will be processed and your items will be packaged for shipping. If your order contains other custom items, the payment will be processed only after the proof for the custom items has been approved.

When your order is ready for shipping we arrange for your package to be picked up, and we will send you a shipping confirmation email with a tracking number and details about your order.

I only received part of my order – where is the rest? #

When a single order contains multiple products or a large number of items, it may be sent in separate or ‘split’ shipments. You might receive more than one package even though you ordered everything together.

If your order includes more than one shipping, it will be split into separate deliveries. Check the order status on Latest Orders to see if all the items shipped and are on their way.

In case you are missing items, please email us right away at printing@myzone.com referencing your order number and tell us exactly what items you received and what is missing.

Can I track my order? #

When your order is ready for shipping we arrange for your package to be picked up, and we will send you a shipping confirmation email with a tracking number and details about your order.

Order status and tracking are available from your Order History page:

1. Sign in to your MyZone account.
2. Click My Account > Latest Orders.

Getting your order to you on time is our priority. If it’s past the delivery date and you have not received it, email us at printing@myzone.com right away and we’ll do our very best to make it right.

My package was supposed to arrive today, but I have not received it yet. What should I do? #

Packages are delivered by 8 pm in your time zone daily. If it is not yet 8 pm you can view your tracking information in your Order History.

1. Sign in to your MyZone account.
2. Click My Account > Latest Orders.

What if my package is returned to the sender? #

If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please email us at printing@myzone.com referencing your order number and we’ll reship your order free of charge.

If we fail to deliver your product before the agreed-upon delivery date, you are eligible for a full refund.