I didn’t receive a receipt when I placed my order, how do I know if my payment went through? #
For custom orders, your payment will not be processed until you have approved your design proof for printing. Only after you approve, we will collect your payment and email you a sales receipt.
For stock or plain orders, we process payments manually so it might take some time since you place your order up until we charge you (if you submit your order outside business hours, we won’t charge you until the next business day). Only after we run your card, we will email you a sales receipt.
If there are any problems with the card we will email you at that time to sort it out.
Can I get a copy of my order invoice? #
Yes. Once the order has been paid, an invoice is sent to the email address linked to your MyZone account.
You can print a copy of your receipt from your Order History page:
- Sign in to your MyZone account.
- Click My Account > Latest Orders.
- All of your orders to date will be displayed. Locate the appropriate order.
- Click Invoice to download the PDF copy.
How do I report an unauthorized purchase or billing error? #
We take your privacy very seriously.
In the event you have a charge on your credit card statement from MyZone that you do not recognize, please contact us immediately.
Please do not email your debit/credit card or banking account information to us – or anyone!
